One of the primary objectives within Universal Banking Group is to establish a “Retail Centre of Excellence” (RCoE) at the Head Office to proactively manage and monitor as well as to provide ongoing support and guidance to retail units in order to enhance the growth momentum of Retail Banking across the Group.
The Retail Centre of Excellence will be staffed with high calibre professionals with relevant domain expertise and skill sets that are appropriate in further developing the Group’s retail franchise.
The functional domains of the Retail Centre of Excellence will encompass product development and marketing, wealth management and liabilities, network management to manage the growing distribution channels, business intelligence & analytics, retail credit policy & framework, service quality and delivery including process re-engineering.
The Retail Centre of Excellence at the Head Office will be working closely with the Country and Retail management teams of the Universal Banking units in building the core strategies for the business as well as provide direction and guidance on key issues relating to Retail Banking business. The team will work towards collective learning objectives and provide expert advice as well as hand-holding support in implementation and managing business growth by sharing the knowledge base and organizational experiences across different dimensions of the retail banking business.
Specialists with domain expertise will have functional responsibilities to monitor, manage and support the performance of retail units in a proactive manner to ensure effective and efficient ways of delivering product and service value propositions to target customer segments. The main focus will be on offering/introducing innovative and lifestyle aligned products to meet changing customer needs, developing convenient, reliable and cost-effective distribution and delivery mechanisms, well analyzed business intelligence to deliver customer value as well as a market aligned retail credit and risk framework to ensure risk-reward balance.